Our Values

TMA follows Tokio Marine’s "Good Company" set of Values: Empower our People, Look Beyond Profit, and Deliver on Commitment. We show our commitment to these values every day through our interactions with our colleagues and customers.

We Believe Our Customers Come First

Everything we do is ultimately driven by our desire to create value for our customers.We encourage every employee to know and understand our customer’s needs to anticipate our customer’s long term interests.

We Build High Performing Teams

Our greatest asset is the collective knowledge and experience of our colleagues. We recruit and hire accomplished professionals that share our values. We inspire each other with excellence, work collaboratively as a team, and care intensely about our success.

We Act with Respect and Integrity

We conduct ourselves and our business practices with the highest ethical standards.We value each other as individuals and recognize each person’s talents and contributions.It is our spirit of integrity that mandates us to do our business in the right way and enables us to sustain our organization regardless of good or bad economic times.

We Build Open and Honest Relationships with Communication

We expect our employees to communicate with clarity and provide feedback in a constructive way. We do this by listening intently, speaking concisely, and acting transparently. Success is a team sport. The more we share, themore likely we will solve problems, create solutions, and ensure that every employee is a valued member of our company.

We Take Intelligent Risks

Understanding risk is paramount in the world of insurance and a major reason for our success is that we encourage our people to take intelligent risks. We act with courage by expressing our opinions, making tough decisions, learning from ourmistakes, and questioning actions that are inconsistent with our purpose and our values.

We Take Personal Acountability

We expect all employees from the top down to take personal accountability for their actions and results. We encourage employees to involve others in our decisions and plans that affect them. We believe in a culture of making commitments and keeping those commitments. It is this accountability that drives personal responsibility and enables high performing teams to create quality and value for our customers, our partners, and our society.

We Think Innovatively

We must be committed to finding and delivering better solutions through continuous self- improvement and collaboration. We expect every employee to challenge prevailing assumptions and search for new and improved ways that we can create value for our customers. We are bold in our thinking, quick in our decision making, and free to fail and learn from our mistakes. Our thinking leads to fresh ideas and impactful solutions for our customers.

We Are an Active Member of Society

We make positive contributions to our community and to the environment through our business practices and creating opportunities for our employees to use their skills for good and to impact the world around us.

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What Does it Mean to be a “Good Company”?

Tokio Marine Group strives to be a Good Company. What does that mean for our employees, our community involvement, and our customers? Learn more about the Good Company concept.

Tokio Marine America’s Corporate Social Responsibility

At Tokio Marine America, we offer our employees many ways to give back to the community. We support local and national charity initiatives, and our employees are invited to nominate new causes throughout the year. Tokio Marine America also matches 100% of employee contributions (up to budgetary limits) and facilitates multiple events both on and off-site in our various office locations.

Interested in working for Tokio Marine America?
Take the first step by joining our Talent Network today! available jobs

Join our Talent Network