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Operations Liaison I - Personal Lines

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Location: Pasadena, CA, United States
Date Posted: Jul 19, 2022

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Job Description

Marketing Statement

About Tokio Marine:

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.




Job Summary

Support Underwriting Operations by providing operational support for the Personal Lines Department.  Provide Personal Lines support for data entry, quality control and agency support. Candidate should have a strong working knowledge of the Personal Lines systems and Underwriting practices.

Essential Job Functions

  1. Work in all Personal Lines systems.Takes the initiative to identify processing errors/deficiencies prior to handling and ensures the data integrity of information. Identifies and trends quality of system information. Resolves discrepancies to promote accuracy and consistency.
  2. Subject matter expert for all operational workflow processes including paperless and manual systems.
  3. Assist with system testing/validation of related issues. Report system issues. Analyze and verify findings, communicate results to appropriate parties. 
  4. Assist with quality control of work performed by offshore resources. Identify areas of deficiencies and provide suggestions/recommendation to improve department processes.  Implement agreed upon solutions and follow up for compliance.
  5. Maintain a strong working knowledge of the automated systems, department workflows and underwriting practices.  Work in unison with Liaison to identify data entry deficiencies and aid in the development of workflow procedures to drive operational efficiency.
  6. Train offshore and internal staff on system functionality and enhancements through periodic training sessions.
  7. Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.    


  • College Degree preferred
  • Personal Lines experience preferred
  • Familiarity with underwriting systems helpful
  • Efficient and accurate typing skills
  • Organized with keen attention to detail
  • Ability to process items quickly and accurately
  • Good oral and written communication skills
  • PC skills with knowledge of Word and Excel
  • Problem solving ability
  • Ability to work as a team member

EEO Statement

Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.

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