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Examiner Product Liab. Claims

Location: PASADENA, CA, United States
Date Posted: Oct 29, 2023

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Job Description

Marketing Statement

TM Claims Service (TMCS) is an independent global claims management firm established in 1987 to provide clients with a broad range of claims-related services in the areas of transportation, product liability and overseas travel accident insurance. As part of the Tokio Marine Group of companies TM Claims Service provides claims handling services throughout the US and the Americas. Founded in 1879, Tokio Marine is recognized as Japan’s oldest insurer and one of the largest insurance groups in the world. Tokio Marine has offices in 38 countries staffed by more than 15,000 employees outside of Japan.


($58,000 - $76,000)

Job Summary:

Handle primarily non litigated PL claims and some litigated PL cases under close supervision. Obtain claim information and provide liability assessment and recommendations to clients in order to assure a high quality of claim handling and litigation supervision.

Essential Job Functions:

  1. Supervise and handle routine Product Liability claims and litigation, by obtaining information, conducting investigation and providing client reports for further handling. Identify proper policy and determine coverage.
  2. Provide essential instruction and authorization to outside defense counsel, claims agents investigators, etc.
  3. Evaluate liability and damages to set proper reserves and negotiate settlements. Attend small claims hearings, mediations and arbitration hearings. Some travel required.
  4. Maintain proper documentation in file. Obtain and record accurate and complete data.
  5. Conduct or participate in client/claim review meetings.
  6. Assist in the handling of Non-Marine claims other than PL or Overseas Travel Accident Insurance (OTAI) TMNF claims.
  7. Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company


-     College Degree preferred

-     One to five years casualty claims handling 

-     Basic knowledge of insurance

-     Proficient PC skills in Microsoft Word and Excel

-     Good oral and written communication skills

-     California Adjuster's License preferred

-     Ability to work as a team member

How to Apply

Apply at

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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