Join our Talent Network

Coordinator, PL Claims

This job posting is no longer active.

Location: PASADENA, CA, United States
Date Posted: Feb 1, 2023

Share: mail

Job Description

Marketing Statement

TM Claims Service (TMCS) is an independent global claims management firm established in 1987 to provide clients with a broad range of claims-related services in the areas of transportation, product liability and overseas travel accident insurance. As part of the Tokio Marine Group of companies TM Claims Service provides claims handling services throughout the US and the Americas. Founded in 1879, Tokio Marine is recognized as Japan’s oldest insurer and one of the largest insurance groups in the world. Tokio Marine has offices in 38 countries staffed by more than 15,000 employees outside of Japan.


Job Summary:

Provide clerical support to management and examiners in claim handling.  Open new claims, record only files on a case by case assignment.  Coordinate all PL related claim functions.  Provide support on PL Division projects and objectives. 

Essential Job Functions:

  1. Claims: Assist in opening new claims, obtaining policy information/copies of policies and entry of policy information in PL, sending claim acknowledgment letters, claims data input in PL including insured codes, product data, business parties.
  2. Handle closing litigated files after settlement or dismissal including following up regarding final invoice status, data input and closing status report.
  3. Coordinate TMM Semi-Annual Inventory Project (April, September) and TMNF/ TMM reserve project.
  4. Set up and close TMM cases in AC (entering reserve changes).
  5. Marketing/Presentations: Assist PL management, examiners, and counsel with special client related projects and claim review presentations.
  1. Data Management: Update and maintain data in PL System including input of Case Budgets, create budget approval letters, input TMNF claim numbers, etc. 
  2. Process ISO Claims reporting.
  3. Conduct monthly AC reconciliation, correct errors. 
  4. Claim documents management (paperless file, preparation of files for external audits, fax, copy, scan, mail)
  5. Maintain PL Division intranet T drive files.
  6. Assist in Technical Manual revisions as well as other manual revisions.
  7. Reporting: Provide weekly Outstanding Diary list and Management Reports to managers, counsel and examiners.  Generate loss runs and other reports as assigned.
  8. Monthly internal audit selection and filing as well as support of internal and external audits.
  9. Draft meeting minutes and document summaries.


  1. Scheduling/coordination of PL Division events including PL Staff Meetings.
  2. Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.     

Other Functions:

  1. Perform other duties as may be assigned.
  2. Regular and reliable attendance.
  3. Conference room, refreshments, business travel arrangements
  4. Work in a team.


    -     College Degree

    -     Good organizational skills

    -     Good mathematical and analytical ability

    -     Good oral and written communication skills. Command of English language.

    -     Knowledge of Microsoft Applications, Word, Excel, PPT

    -     Law firm or insurance carrier experience preferred

    -     Typing and spelling ability

    EEO Statement

    Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

    Share: mail

    Interested in working for Tokio Marine America?
    Take the first step by joining our Talent Network today! available jobs

    Join our Talent Network